Refund, Replacement, and Return Policy

Refunds:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stufftolast.co.uk  

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@stufftolast.co.uk  

 

European Union 14 day cooling off period:

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damaged Products:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence sent via email to info@stufftolast.co.uk  for approval prior to a refund being issued.

 

Incorrect or Missing Products:

A full refund or replacement will be provided for incorrect or missing items that were delivered. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to StuffToLast for approval prior to a refund being issued.

Order Delays:

If an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), StuffToLast will offer a refund or resend the product at StuffToLast expense. Exceptions apply to certain shipping methods and destinations.

 

Delivered Orders:

In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

 

Order Cancellations:

A full refund is available for orders canceled before being processed and shipped by our supplier. However, certain orders, such as Print-on-demand (POD) and preorder inventory orders, cannot be canceled after payment.

 

You can always contact us for any question at info@stufftolast.co.uk